Terms of service

Terms and Conditions of Use

The following General Terms and Conditions of Sale (hereinafter the "General Conditions") govern the offer and sale of products on the website www.revna.store 

email: revna.customercare@gmail.com

1. Scope of Application

The sale of products through the Website is intended exclusively for consumers who are natural persons (hereinafter "Customers" or individually "Customer") acting for purposes unrelated to business, commercial, craft, or professional activities.

2. Information on Products and Availability

Information relating to products, including their product codes, is available on the Website. Product images published on the Website may not correspond exactly to the actual products and are provided for illustrative purposes only, due to differences in browsers or monitors used by Customers.

3. Prices

All product prices are expressed in USD ($).

4. Purchase Procedure

To purchase products, Customers must follow the procedure indicated on the Website. Before placing an order, Customers must carefully read and accept these General Conditions. By placing an order, the Customer confirms having read and accepted the General Conditions.

5. Conclusion of the Contract

The contract is deemed concluded when the Customer receives an explicit confirmation email from the Vendor, confirming acceptance of the order.

6. Payment Methods

Payments may be made through the methods indicated on the Website, including credit cards, PayPal, or other third-party payment processors. Customers are subject to the terms and conditions of the respective payment services.

7. Shipping and Delivery

Products are delivered to the address provided by the Customer during the purchase process. Estimated delivery times are indicated on the Website. The Vendor is not responsible for delivery delays not attributable to its fault. Risk passes to the Customer upon delivery of the goods.

8. Right of Withdrawal

Customers have the right to withdraw from the purchase contract within 14 days from the delivery date, without providing any reason. To exercise this right, the Customer must notify the Vendor by email or by completing the withdrawal form available on the Website. Return shipping costs are the responsibility of the Customer unless otherwise stated.

9. Warranties and Product Conformity

Products sold through the Website are covered by the legal conformity warranty provided by applicable consumer protection laws, valid for two years from delivery. To activate the warranty, Customers must contact the Vendor at revna.customercare@gmail.com and provide proof of purchase.

10. Customer Support

For information or complaints, Customers may contact the Vendor at revna.customercare@gmail.com. The Vendor aims to respond within 2 business days.

11. Applicable Law and Jurisdiction

These General Conditions are governed by Italian law. For any disputes arising from the interpretation or execution of these conditions, the court of the Customer's place of residence or domicile shall have jurisdiction.

12. Modification of the General Conditions

The Vendor reserves the right to modify these General Conditions at any time without prior notice. However, the applicable version is the one in force at the time the order is placed.