Shipping policy
Where we ship
We ship to all 50 US states, including PO boxes and APO/FPO addresses. We don't ship outside the United States right now.
What it costs
Shipping is free on every order. There's no minimum, no handling fee, and no charge added at checkout. One charge, and that's the price you saw.
How long it takes
Orders are processed within 1 to 2 business days of being placed. Orders placed on a weekend or a public holiday start processing the next business day.
Once processed, delivery takes 6 to 15 business days.
Most orders land closer to the front of that window than the back. We give you the full range because it's the honest one, and we'd rather you were early than lied to.
We don't offer expedited shipping. If you need something in two days, we're not the right store this week.
Tracking
You'll get a confirmation email as soon as you order, and a second email with a tracking number once the parcel is scanned into the network. Tracking can take 2 to 4 business days to start updating after you receive that number. That gap is normal and doesn't mean anything is wrong.
If you haven't received tracking within 4 business days of ordering, email us at [address] and we'll chase it.
What arrives
Your cushions ship vacuum compressed in a flat box, which is how we keep shipping free on a product this size. Cut the plastic off, leave them out overnight, and they're at full height by morning. There's a card in the box with the one thing to change about your seat once it's in.
Multi-cushion orders
Two and three cushion orders usually ship together in one box. Occasionally they're split across two parcels with separate tracking numbers. If one arrives and the other hasn't after 3 business days, email us.
Delays we don't control
Carrier backlogs, weather, customs inspections, and peak season volume can push a parcel past 15 business days. If yours goes past 20 business days with no movement, email [address] and we'll either replace it or refund you in full. You don't have to argue with us about it.
Wrong or incomplete addresses
We ship to the address you enter at checkout. Check it before you pay. If a parcel is returned to us because the address was wrong or incomplete, we'll reship it once at no charge. If you catch the mistake within 12 hours of ordering, email us immediately and we'll try to correct it before it leaves.
Lost, damaged, or stolen parcels
If tracking shows delivered and the parcel isn't there, check with anyone else at the address first, then email us and we'll open a carrier investigation. If a parcel is genuinely lost or arrives damaged, we replace it free. No return shipping, no photos of a box demanded, no runaround.
Returns and refunds
Your 30 shift trial starts the day the cushions arrive. Full terms are on our [Refund Policy] page. Short version: if it isn't doing what we said it does, email [address] and you get every cent back and you keep the cushions.
Contact
revna.customercare@gmail.com — we answer within one business day.