Refund policy

The short version

Thirty shifts to decide. If the cushion isn't doing what we said it does, email support@tryrevna.com and you get every cent back. You keep the cushion. You don't ship anything back to us.

The full terms

Your trial window. Thirty shifts means 45 days from the day your order is delivered. We use a date instead of a shift count because we can't see your schedule, and 45 days is longer than thirty shifts takes almost anyone.

How to start a refund. Email support@tryrevna.com with the name or email you ordered under. That's all we need. No form, no photographs, no explanation of what went wrong unless you want to tell us, and no phone call.

What you get back. The full amount you paid, including any tax. Shipping was free, so there's nothing withheld there. Refunds go back to the original payment method within 5 to 10 business days of us approving it, depending on your bank. If you paid in instalments, the refund is processed the same way and your remaining instalments are cancelled.

You keep the cushion. We don't ask for returns. Sending a compressed foam block back across the country costs more than the cushion is worth to us, and making you do it to prove a point isn't a policy, it's a deterrent. Keep it, give it to someone, throw it out. Your call.

Damaged, wrong, or missing items. If your order arrives damaged, or it's the wrong quantity, email us and we'll ship a replacement free. No return needed. If tracking says delivered and nothing arrived, see our Shipping Policy for how we handle it.

Cancelling or changing an order. Email within 12 hours of ordering and we'll try to catch it before it leaves the warehouse. After it ships we can't recall it, but the 45 day window still applies, so you can simply refuse delivery or request a refund once it arrives.

Exchanges. If you ordered one cushion and want a second or third, we can't convert an existing order to the bundle price. Order the extras separately and email us, and we'll refund the difference so you get the bundle rate.

What isn't covered. Nothing is excluded on the first order. If someone orders repeatedly and refunds every time, we'll stop selling to that address, and we'll say so directly rather than quietly ignoring emails.

Response time. One business day, every time. If we go quiet on you, that's a failure on our side, not a policy.

Contact

support@tryrevna.com